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Payment policy

• We accept all currencies.
• Payments can be made:
    - by credit card;
    - into our Euro bank account.
• Tulip Cycling adheres to the credit card payments securing policy.
• Bookings require a deposit of 10% of the total costs as given on your invoice.
• The balance of the trip cost is due 60 days prior to the departure date.
• Trip invoices will be sent to the first participant indicated and can only be paid in full.

Tulip Cycling Terms & Conditions

November 18, 2024

Article 1 - Definitions

a) Tulip Cycling: A bicycle rental and travel services company registered with the Chamber of Commerce in the Netherlands no. 89134605.
b) Country name: Where the expressions Dutch or Holland are used this is synonymous to The Netherlands.
c) Renter: Person or persons, mentioned in the rental contract, who is/are renting bicycling equipment and support from Tulip Cycling.
d) Lessor: Tulip Cycling Company.
e) Rental material/equipment: All articles, rented or loaned from Tulip Cycling, itemized in the reservation form and notification of receipt, including all materials submitted to the renter, such as but not exclusively, the free accessories.
f) Booking / Reservation form: Form on which the renter is required to fill in identities and desired quantity of the rental equipment and support items.
g) Rental contract; Agreement between renter and lessor according to the tour confirmation form and tour invoice.
h) Tour confirmation form: Form with which the lessor confirms the booking of the cycling tour by the renter. The corresponding equipment and support for this tour is specified on the tour invoice, addressed to the renter.
i) Tour invoice: Form on which the lessor specifies the rental equipment and support items with the corresponding prices and the total amount. The total amount does not always include accommodation costs.
j) Notification of receipt: Form which the renter is obligated to sign on receipt of the rented and loaned equipment.
k) Rental period: Time between delivery of the rental equipment to the renter and return of the rental equipment to Tulip Cycling.
l) Currency: The amounts mentioned in these Terms and Conditions are in the Euro currency. 

Article 2 - Rental equipment

a) The rental material may only be used by the designated renter and the members of his party as mentioned in the rental contract/notification of receipt.
b) Itineraries and other parts of a support package remain the property of Tulip Cycling.
c) The use of the GPS device is strictly prohibited for persons under 15 years of age.
d) The rented bicycles may never be handed over to, or used by any persons, others then those mentioned in the rental contract.
e) It is explicitly prohibited for the renter to rent out the rented bicycles to a third party.
f) Renter is considered to take good care of the rented materials and to protect it, within reason, from damage, loss or theft. Added to article 2a, rental materials may only be used in accordance with its normal use and category. Only one person per bicycle.
g) Tulip Cycling will deliver the rental material in a proper condition. If, in spite of that, any repairs during the rental period are necessary this can be done by a local bicycle-repairer. The renter must, in case of more than wear-and-tear damage, consult Tulip Cycling before handing over the bicycle to the repairer. At the end of the rental period a Tulip Cycling representative will determine whether the material failure was more than regular wear-and-tear. If so, the repair expenses must be paid by the renter or will be subject to the equipment insurance conditions.
h) In case of unpredictable circumstances, Tulip Cycling will offer substitute brands of equipment. This material will be of equal quality and will meet the specifications of the contracted equipment.

Article 3 - Rental period

a) Rental equipment delivery will be between 8 and 11 a.m. on the first day of the rental period. The rental equipment will be delivered to the renter at the Tulip Cycling headquarters or any other pre-arranged meeting point. 
b) Delivery of the rental equipment can, on the renter's request, take place on the evening before the first tour day. This service is free of charge and the decision to meet with this request will be made by Tulip Cycling exclusively.
c) Return of the equipment on the last tour day must be before 6 p.m. at the Tulip Cycling headquarters or any other pre-arranged meeting point in.

Article 4 - Contract

a) The contract is realized after the booking form is accepted by the lessor. The lessor will notify the renter of his acceptance by email. The written tour confirmation will state the names of the persons in the contract, the rental period and the reservation requests. The accompanying invoice will state the number and specifications of the rented equipment and the related prices.
b) The rental contract will be automatically dissolved, without serving any prior notice on the renter, if payment of the deposit payment is not received within 20 days from the payment date as indicated on the invoice. The dissolution of the contract does not in any way relieve the renter of his obligations, especially payment of the rent and deposit, forthcoming from the contract and the cancellation terms.
c) Changes and modifications in the initial booking will be subject to an administration fee of Euro 50. Requests for changes made within 30 days of the start of the tour are also dependent on equipment and accommodation availability. All changes in the initial booking will be confirmed by email or regular mail.
d) At the tour start and tour finish the renter must sign a notification of receipt and return. This notification states the number and specifications of the rented equipment and support, rental period, date of delivery and date of return.
e) The first renter mentioned on the reservation form must be over 16 years of age and will be the contracting person for payments, refunds and communication.
f) The first renter's signature on the notification of receipt and return is valid for all the items on the notifications.

Article 5 - Payments

a) Bookings made more than 60 days prior to the departure date require a deposit of 10% of the total invoice with a minimum of Euro 100. This initial payment is part of the total invoice. Bookings within 60 days prior to the departure date need to be paid in full.
b) Prices are stated in Euro.
c) All taxes are included in the stated prices.
d) The rental contract is subjected to the cancellation policy stated under article 8.

Article 6 - Liability

a) Renter is subject to Dutch. Belgium and German Traffic Laws. In particular, renter acknowledges that there is no bicycle-helmet obligation under this law (In Germany a helmet is obligated on a road bike or mountain bike as also for children).
b) Besides the pre-tour traffic rules instruction and briefing by Tulip Cycling, it is the responsibility of the renter and his party to be sufficiently informed about Dutch, Belgium and German Traffic Laws and regulations.
c) It is the renter's own responsibility to have sufficient insurance coverage against all claims that might arise from legal responsibility of the renter and his party such as responsibility for (non-equipment) damages, injuries, legal procedures and tort.
d) Tulip Cycling can only be held responsible for direct damages or injuries that are a result of material failure. The responsibility is limited to failure that is a result of insufficient normal day-use maintenance by the lessor. For all other damages of goods and injuries of the renter, his party or a third party during the rental period, Tulip Cycling cannot be held responsible nor can this derive any right to cancel (a part of) the rental contract.
e) The contract is submitted to Dutch Law and will be carried out under Dutch jurisdiction.
f) Disagreements and claims between both renter and lessor as well with a third party must be heard by a Dutch court in Arnhem or Zwolle.

Article 7 - Equipment insurance

a) The insured: Renter of Tulip Cycling equipment, as described on the booking form.
b) Insured articles: All Tulip Cycling equipment that has been rented and is used during a Tulip Cycling tour, as described on the booking form.
c) Coverage: Theft, damage or fire arising from any calamity, caused by internal or external sources.
d) Area: the insurance is valid within The Netherlands, Belgium and Germany.
e) Insurance-premium amounts to Euro 35 per person up to 5 days (each extra 5 days Euro 10). This is for one adult bicycle. If a E-bike is rented the insurance premium amounts to Euro 55 per person up to 5 days (each extra 5 days Euro 15). One child bike, if rented, is included.
f) Own risk / deductible: The first Euro 50 per renter per insured event will be paid by the insured (renter).
g) Damage: Renter must always immediately report a theft, loss or damage by accident to Tulip Cycling and the local police. A referred police report and specified repair invoice must be handed over to Tulip Cycling at the end of the rental period.
h) Restrictions: Renter is obligated to lock the bicycle(s) securely when left unattended and is obliged to park the bicycles at night at a non-public area. In case of loss or theft the renter must at all times be able to provide a police report describing the particular loss or theft, and the keys to the lock which were originally given to the renter at the start of the tour. If renter cannot provide those items, he will be held responsible for the combined loss and damages resulting from the theft or loss of the insured items: adult bike Euro 1400, tandem and road bike Euro 2000, E bike Euro 3000, child's bike/child trailer Euro 350, pair of panniers Euro 100, handlebar bag Euro 50, luggage trailer Euro 250, GPS device Euro 225, helmet Euro 40, car trailer Euro 1500, free rental accessories Euro 20.
i) Damage- and loss exclusions: Non-designated use, criminal intent, negligence, molestation by war or large-scale riots, nuclear disasters.

Article 8 - Cancellation policy

a) All cancellations must be made in writing to info@tulipcycling.com and are effective from the date the message has been received.
b) The following cancellation charges will be payable (calculated on the total value of the booking):
- If cancellation is received more than 60 days prior to start of the tour: 10%
- If cancellation is received from 60 days to 31 days prior to start of the tour: 50%
- If cancellation is received less than 31 days prior to start of the tour: 100%
c) Tulip Cycling reserves the right to adjust the tour in case of natural disaster, large-scale riots, evacuations or similar Force Majeure events in the original area of the cycle routes and provide suitable alternatives. If this is not possible, in such cases, Tulip Cycling will refund the total booking cost.
d) Tulip Cycling is not liable for the impact of any late arrivals or no-shows due to travel delays, flight cancellation or illness.
e) There is no refund for shortening of the rental period, except for reasons mentioned in article 8c.
f) Changes and modifications of the initial booking will be subject to an administration fee of Euro 50.

Article 9 - Financial Insolvency - VZR Garant

In order to meet its statutory obligation to provide a guarantee, Tulip Cycling makes for all bookings from January 1, 2021 on use of the guarantee scheme provided by VZR Garant (www.vzr-garant.nl/en). You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZR Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of Tulip Cycling, you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.